These Terms of Service ("Terms") are a contract between you and Benmore Studio, LLC ("Royal Academy", "we", "us") and govern your use of the Royal Academy website, mobile experiences, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms.
This document has been drafted in plain-ish English for a family audience. It is not legal advice and should be reviewed by qualified counsel before reliance.
1. Acceptance of these Terms
By registering for the Service, subscribing to a plan, or allowing a child under your care to use the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
2. What the Service does
Royal Academy is an online learning platform for children K–8. It delivers video lessons, interactive activities, quizzes, and progress tracking. Parents manage subscriptions and oversee their children's learning from a Parent Hub.
The Service is supplemental — it is not a substitute for formal schooling and does not provide academic credit.
3. Accounts & eligibility
- Parent accounts: You must be at least 18 years old and legally able to enter a contract to create a parent account.
- Student accounts: Only a parent or legal guardian may create a student account on behalf of a child. Children cannot self-register.
- Credentials: You are responsible for keeping your login credentials secure, including any student credentials we generate for your children. Share them only with people you trust.
- Accuracy: You agree to provide accurate information when creating an account and to update it if it changes (e.g., a new email address).
- One account per family: Each parent account covers its own household. Creating additional accounts to evade seat limits or trial restrictions is a breach of these Terms.
4. Parent responsibilities
If you are a parent using Royal Academy for your child:
- You represent that you are the child's legal parent or guardian, or that you have authority from the child's legal parent or guardian to enroll them.
- You are responsible for supervising your child's use of the Service in a way that is appropriate for their age.
- You are responsible for reviewing the Privacy Policy and consenting (or withholding consent) to data collection on your child's behalf.
- You are responsible for managing student credentials, lesson assignments, and subscription status from the Parent Hub.
5. Subscriptions, trials & billing
5.1 Free trial
New parent accounts may receive a free trial (currently 7 days). At the end of the trial, if you have not cancelled, you will be automatically billed at the then-current rate for the plan you selected.
5.2 Billing
Subscriptions are processed by Stripe, Inc. We do not store your payment card details on our servers. Billing is recurring (monthly or as selected) until you cancel.
5.3 Cancellation
You may cancel at any time from your Parent Hub. Cancellation stops future billing; it does not automatically refund the current billing period. Access continues through the end of the paid period.
5.4 Refunds
We offer refunds on a case-by-case basis. Email [email protected] within 30 days of a charge to request a refund and explain why.
5.5 Price changes
We may change subscription prices from time to time. If we do, we will give you at least 30 days' notice by email before the change takes effect on your account. You may cancel before the new rate applies.
5.6 Taxes
Prices do not include taxes. Where required by law, applicable sales or VAT tax will be added at checkout.
6. Acceptable use
You agree not to, and not to allow anyone on your account to:
- Use the Service for any unlawful purpose or in violation of any applicable law.
- Share account credentials with anyone outside your household, or resell access.
- Use automated means to scrape, mirror, or redistribute our content or lessons.
- Attempt to access another user's account or data.
- Interfere with, disrupt, or attempt to reverse-engineer the Service or its security.
- Upload malicious code, or attempt to exploit vulnerabilities. Responsible security-disclosure reports are welcome at [email protected].
- Use the Service in a way that could harm a child — whether yours or another user's.
7. Content & intellectual property
7.1 Our content
All curriculum content, videos, interactive activities, illustrations, code, branding, and other materials on the Service are owned by Benmore Studio, LLC or its licensors and are protected by copyright, trademark, and related laws. We grant you a limited, personal, non-transferable, non-sublicensable licence to access and use the Service for your household's non-commercial learning — nothing more.
7.2 Your content
Any content a child generates through the Service (lesson responses, voice recordings if you've opted in) belongs to you/your child. By using the Service, you grant us a limited licence to store, process, and display that content solely as necessary to provide the Service to you. We do not use it for any other purpose, including training of machine-learning models.
8. Feedback
If you send us ideas or suggestions, we may use them without obligation or compensation. Don't send us anything you want to keep as a secret.
9. Privacy & children's data
How we handle personal information — especially children's personal information — is set out in detail in our Privacy Policy and our children's-data methodology. Those documents are incorporated into these Terms by reference.
10. Termination
You may terminate your account at any time by using the "Delete account" flow in the Parent Hub. Termination deletes all data associated with your account, subject to the retention windows disclosed in our Privacy Policy.
We may suspend or terminate your account if you materially breach these Terms, if we are required to do so by law, or if continued operation of your account poses a risk to other users or to the Service. Where practical, we will give you notice and an opportunity to cure before termination. In the event of termination by us for breach, no pro-rated refunds are owed.
11. Warranties & disclaimers
The Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, secure, or free of errors; we try hard to make it so, but we can't promise perfection.
12. Limitation of liability
To the maximum extent permitted by law:
- Neither we nor our licensors will be liable for any indirect, incidental, special, consequential, or exemplary damages, including lost profits, lost data, or the cost of substitute services — whether based in contract, tort, or any other theory.
- Our total liability to you for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you actually paid us in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so some of the above may not apply to you.
13. Indemnification
You agree to indemnify, defend, and hold harmless Benmore Studio, LLC, its officers, employees, and agents from any claim, damage, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms, (b) misuse of the Service by you or a child under your supervision, or (c) your violation of any applicable law or of a third party's rights. This obligation does not apply to claims arising from our own gross negligence or wilful misconduct.
14. Disputes & governing law
These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflicts-of-laws rules. Any dispute that cannot be resolved informally must be brought in the state or federal courts located in Delaware, and you and we consent to the personal jurisdiction of those courts.
Before filing any formal proceeding, you agree to try to resolve the dispute informally by emailing us at [email protected]. We will do the same.
15. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will give you notice — by email, by an in-product banner, or by bumping the policy version number and requiring re-consent the next time your child logs in. Your continued use of the Service after a material change constitutes acceptance of the updated Terms. If you don't agree to the change, you can cancel at any time.
16. Miscellaneous
- Entire agreement: These Terms, the Privacy Policy, and the children's-data methodology document are the entire agreement between you and us regarding the Service.
- Severability: If any part of these Terms is held unenforceable, the rest remains in effect.
- No waiver: Our failure to enforce a provision does not waive our right to enforce it later.
- Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a sale, merger, or reorganisation.
- Notices: We send notices to the email address on your account. You send notices to us at [email protected].
- Export compliance: You agree not to use or export the Service in violation of applicable U.S. export laws.
17. Contact
Questions about these Terms: [email protected].
Privacy-specific questions: [email protected].